My name is Lauren Ficarra. I earned my degree in Experimental Psychology and Elementary Education from the University of South Carolina. I grew up within the DC area which is where my career as an IT Business Consultant began. 

Throughout my career, I have worked on software delivery projects across various industries within the government, entertainment, banking, retail and corporate fields. I have fulfilled the roles of Business Analyst, Product Owner, Agile Coach and Scrum Master. I am a certified Scrum Master with 8 years’ experience as an Atlassian Jira Administrator. I have lead the adoption of the scum methodology and the utilization of Atlassian JIRA products within multiple agile software development organizations.

I will present an overview and highlight the benefits of Atlassian Jira software products, discuss operational aspects necessary to successfully utilize Jira, demonstrate key features and functionality available, suggest useful training, coaching and team collaboration techniques to increase the adoption of Jira, and identify the common questions addressed while introducing Jira to an organization.